Privacy Policy


Last updated: July 2020

The AXIA Foundation and AXIA SYSTEMS INC. (AXIA, we, us or our) is committed to being a responsible custodian of the information you (you or your) provide to us and the information we collect. This privacy notice (this Notice) describes how AXIA may collect, use, and share personal information in connection with your use of its token wallet application (the AXIA Token Wallet App). Please read the following carefully to understand our practices regarding your personal information. If you do not wish for your personal information to be used in the manner described within this Notice, you should not download the AXIA Token Wallet App, otherwise access (“Website”) and all subdomains thereof, or utilise any services thereon or otherwise provide us with your personal information.

AXIA SYSTEMS INC. is the data controller of your personal information collected and processed in connection with the AXIA Token Wallet App and the website and other Services.  In some cases, our affiliated entities may operate as data processors on our behalf, and we will ensure that such activities are subject to contractual obligations on privacy, security and other matters in accordance with this Notice.

This Notice describes:

  • the types of information we may collect from you;
  • how we use the information we collect;
  • how we may share the information we collect;
  • third party services and content;
  • the grounds for using your personal information;
  • the measures we take to keep the information we hold secure;
  • your choices and rights;
  • how to contact us;
  • how to make a complaint;
  • data for subjects under the age of eighteen; and
  • changes to this Notice.

The types of information we collect

‘Personal information’ is any information that, either alone or in combination with other data, enables you to be directly or indirectly identified (for example, your name, email address, contact details, or any unique identifier such as your device ID or other online identifier). We collect your personal information when you provide it to us. We may also automatically collect certain information when you use, access, or interact with our Services.

Information you provide to us:

As part of the registration process for the AXIA Token Wallet App, users are only required to provide their email address.  For the activation of certain features within the application, users will be required to submit documents and personal information to access Tokens. The requirements are set out in more detail in this Notice and the separate AXIA Token Wallet Application License Agreement, and may be subject to additional requests by us but requested personal information may include:

  • first and last name;
  • date of birth;
  • nationality and country of residence;
  • residential address;
  • email address;

We may also collect additional information that you voluntarily provide to us, including when you communicate with us. The information you provide may include your name contact information and other personal information about you.

Third party information

We receive information other people provide to us, which may include information about you. For example, when other users you know use the AXIA Token Wallet App service they may provide your name and phone number from their mobile address book (just as you may provide theirs). Please note that other users with whom you communicate may store or reshare your information.

Information we may collect automatically through cookies and similar technologies:

By accessing our Website or any Services provided thereon, we may also automatically collect certain data from your browser, including server log information (such as login details, IP address and details on the time spent on various pages of our Website) and device and browser information (such as the type of device, universally unique identifiers (‘UUID’), advertising identifiers (‘IDFA’), type of browser, operating system, hardware and processor information, plug-ins and add-ons).

Similarly to other websites, our Website utilises, and other Services may utilise, browser cookies (small text files stored on a user’s web browser when you visit a website), web beacons and similar tracking technologies (collectively, Cookies) to collect and store certain information when you use, access, or interact with our Services. We may, for example, use Cookies to collect information about the type of device you use to access the Services, your browser type, the operating system and version, your IP address or other identifier, your general geographic location as indicated by your IP address, features you access on the Services, whether and how you interact with content available on the Services, and the search terms you enter on the Services. Emails may also contain small transparent image files or lines of code to record how you interact with them.

This information is used to help developers better analyse and improve their services. We may also use Cookies to remember your preferences and settings, to remember information that you may enter online, to keep you logged in to portals that we may offer, to generate aggregate statistics about how people use our Services, to help you share content with others and to improve your experience of the Services.

You can choose how Cookies are handled by your device through your browser or device settings, including refusing or deleting all Cookies. If you choose not to receive Cookies at any time, websites may not function properly and certain services may not be provided. Each browser and device is different, so check the settings menu of the browser or device you are using to learn how to change your advertising settings and Cookie preferences.

We may use the information we collect:

  • to provide you with our AXIA Token Wallet App services;
  • to respond to your enquiries or to any problems that may arise (such as difficulties in accessing certain services or features);
  • to inform you of important changes or developments to our services or our policies and to provide you with technical, support or administrative notifications;
  • to maintain AXIA list of contacts;
  • to understand how people use AXIA services, including by generating and analysing statistics and user trends, and to evaluate, administer, maintain and improve our services;
  • for internal development of new products or services;
  • for AXIA internal purposes, including data analysis, invoicing and detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement; and
  • as AXIA believes is reasonably necessary, advisable or appropriate to comply with its legal or regulatory obligations and to respond to legal, regulatory, arbitration or government process or requests for information issued by government authorities or other third parties or to protect your, our, or others’ rights.

Further, we may aggregate personal and other data captured through the AXIA Mobile App so that the data is no longer capable of identifying an individual. Aggregated data may cover patterns of usage relating to our services, and AXIA reserves the right to use this aggregated information for the purposes of improving and enhancing its services, generating insights and otherwise for the purposes of our business. Provided that such aggregated data does not directly or indirectly identify you as an individual, this data is not considered to be personal information for the purpose of this Notice.

How we may share the information we collect

We may share the personal information we collect with our current or future affiliated entities, as explained at the beginning of this Notice.

We may also disclose information we collect:

  • To our partners and third party service providers that perform services on our behalf such as analytics providers and information technology providers. In these circumstances contractual and other technical and security safeguards will be put in place with the partner or service provider, including to ensure that your personal information is processed only in accordance with this Notice.
  • To law enforcement, other government authorities, or third parties (within or outside the jurisdiction in which you reside) as may be permitted or required by the laws of any jurisdiction that may apply to us, as provided for under contract, as we deem reasonably necessary to provide legal services or if we believe your actions are inconsistent with our agreements and policies. In these circumstances, we will take reasonable efforts to notify you before we disclose information that may reasonably identify you or your organisation, unless prior notice is prohibited by applicable law or is not possible or reasonable in the circumstances.
  • To service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. Upon completion of such a transaction, your personal information will continue to be processed in accordance with this Notice, except as otherwise agreed by you or permitted by applicable law.
  • To partners, financial institutions or service providers who may request such information in connection with providing services to us, including banking services, and only where we enter into an agreement with such institutions to limit their use and handling of personal information in accordance with this Notice.
  • To our employees where required or necessary for the performance of their duties and in line with the reasons for processing. Our employees are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Services or to deal with requests which you submit to us.

We do not sell, rent, or otherwise share personal information that reasonably identifies you or your organisation with unaffiliated entities for their independent use except as expressly described in this Notice or with your prior permission. We may share information that does not reasonably identify you or your organisation as permitted by applicable law.

When you voluntarily make your personal information available in an environment shared by third parties (for example, on messaging applications, social media, message boards, web logs, emails, during webinars, classes, telephone conferences or in comment or chat areas), that personal information may be viewed, saved, collected, heard, used and/or shared by others outside of AXIA. We are not responsible for any unauthorised third party use of information provided in these contexts. Please be mindful whenever you share any information in such environments.

Grounds for using your personal information

We rely on the following legal grounds to process your personal information, namely:

  • Necessity for performance of a contract – We may need to collect and use your personal information to enter into a contract with you or to perform a contract that you have with us.
  • Legal obligation – We may process your personal information as may be required to comply with any legal or regulatory obligations that may apply to us.
  • Legitimate interests – We may use your personal information for our legitimate interests to improve our Services. Consistent with our legitimate interests and any consents that may be required under applicable laws, we may use technical information as described in this Notice and use personal information for our purposes provided that those interests are not outweighed by your interests, rights and freedoms.
  • Consent – To withdraw your consent to such use, you can contact us using the methods noted below. You may be able to disable the sharing of location information in your browser settings. Where required by applicable laws, we will rely on your consent to collect information from your device.

Protection and storage of the information we collect

We deploy administrative, technical and physical safeguards designed to comply with applicable legal requirements and to safeguard the information that we collect. This includes, when required or appropriate and feasible, obtaining written assurances from third parties that may access your personal information that they will protect the information with safeguards designed to provide a level of protection equivalent to that adopted by AXIA.

However, no information system can be 100% secure. So, we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the internet and wireless networks.

We may store the information we collect in on our servers (both cloud based or in servers located in secure data centres) in countries where we or our service providers have facilities. Therefore, we may transfer information to countries outside of your country of residence which may have data protection laws and regulations that differ from those in your country. For transfers from within the European Union (EU) to entities outside the EU, we aim to generally rely upon EU Standard Contractual Clauses, examples of which can be found here (

We retain the information we collect for no longer than is reasonably necessary to fulfil the purposes for which we collect the information and to comply with our legal obligations.

Your choices and rights

To withdraw your consent to the use of your information as described in this Notice you can contact us through the methods stated below. Please note that in some circumstances this may mean that we can no longer provide our services to you.

Under local law, you may have certain rights regarding your personal information that we have collected, including that EU residents have the right to request: (i) access to your personal information, (ii) rectification or erasure of personal information, (iii) restriction of processing concerning you, (iv) objection to processing that is based upon our legitimate interests, and (v) data portability to other service providers. Your ability to exercise these rights will depend on a number of factors and, in some instances, we will not be able to comply with your request, for example because we have legitimate grounds for not doing so or where the right doesn’t apply to the particular information we hold on you. Where so entitled to access to your personal information, you will not have to pay a fee unless your request is clearly unfounded, repetitive or excessive (upon which we may charge a reasonable fee or refuse to comply with your request). If you would like to discuss or exercise the rights you may have, you can contact us through the methods stated below.

It is important that any personal information we hold about you is accurate and current. Please keep us informed if your personal information changes whilst we continue to retain such information. We encourage you to contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate or out of date. You can also ask us to see what personal information we hold about you and to erase your personal information if it is no longer required. You may also tell us if you object to our use of your personal information.

How to contact us

We welcome your enquiries and comments.

If you would like to contact us regarding this Notice or to withdraw your consent to this Notice or any aspect of it, please send us an email at:

We try to respond to all legitimate enquiries within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy. If you would like to contact us, please use the methods stated above.

If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to complain to the data protection authority/regulator, as applicable, in your jurisdiction.

Data subjects under eighteen

The AXIA Token Wallet Mobile App is not directed at anybody under the age of eighteen, and we will never knowingly collect personal information from individuals under the age of eighteen.

Changes to this Notice

We may update this Notice from time to time and we encourage you to periodically review this Notice. If we make any material changes to this Notice regarding the way we collect, use, and/or share the personal information that you have provided, we will notify you by posting notice of the changes in a clear and conspicuous manner on the AXIA Token Wallet Mobile App.